Everything to Consider When Choosing an AC Repair Company

Are you worried that your AC unit isn’t hold up its end of the bargain? Do you feel as if your air conditioning needs maintenance or a significant repair? If so, then you need to find the right AC repair company to hire.

Contrary to popular belief, you shouldn’t just hire the first one you come across. With just a little bit of research and asking the right questions, you can find an AC repair company that you’ll use from now on.

See below for a list of everything that you should be considering when choosing an AC repair company to hire.

1. Online Customer Reviews

You know what they say: “History has a habit of repeating itself.” That certainly rings true for AC repair services and how they go about their day-to-day business operations.

You want to make sure you’re hiring a company with experience, savvy, and great communication skills. That way, you’ll enjoy everything from their customer service to having peace of mind about the condition of your AC unit.

For that reason, we recommend you read online customer reviews about the AC repair service that you’re interested in hiring. These are comments left by other customers who’ve already experienced the company’s services first-hand.

Take the time to read through the most recent ratings and comments from their clientele. We have a few questions you can ask yourself while you read them to gauge the AC repair company’s quality:

  • Do their previous clients seem happy with the service they’ve received?
  • What kind of issues were the clients experiencing when they hired the service? Was the issue fixed?
  • What was the turnaround time for the service?
  • Did the AC repair company stay in constant communication with the client?
  • Does the client mention how many times they’ve hired that same AC service?

Remember, you shouldn’t be looking for a service with zero negative reviews. Pay more attention to the reviews with in-depth feedback and why they enjoyed the service.

2. Proper Business Insurance

Businesses of integrity wouldn’t be caught dead without proper insurance. Business insurance policies allow for protection for their company, their workers, and their clients—such as yourself.

If you hire an AC repair service without proper business insurance in place, it can land you in a world of hurt. If any damage or injuries take place on the job, you could be the one held financially liable.

By investing in different business insurance policies, AC repair services protect the integrity of their business. Things like business liability insurance, workers’ compensation, and umbrella insurance all play a part in providing financial protection.

For example, let’s say the service dispatches a technician to repair your air conditioning unit. While trying to repair, they’re injured in some way and can’t complete the service.

If you hired a company without insurance, you might be the one covering the costs of the incident. But when business insurance has workers’ comp in place (which they’re legally required to), they’ll be able to cover the workers’ medical bills, rehabilitation, and so on.

3. Look for a Credible Warranty

Much like business insurance, you shouldn’t hire an AC repair company that doesn’t offer a warranty on their services.

How will you know if they do? If a company has a warranty in place for their services, they aren’t afraid to share it with their clients. They’ll likely mention it on their website, during the initial phone call, etc.

Warranties are an indication of reputable businesses. They’re essentially the company’s way of saying “We’re so confident in our services, we’ll fix any mistakes for free!” 

However, don’t just invest in service as soon as they say the word “warranty”. It’s important to know the details of the warranty. 

Be sure to ask questions. How long does the warranty last? Which services does the warranty cover? How can you redeem the warranty? How quickly will you come out to repair the issue?

4. Search for Experience

Never hire a new service to perform an experienced service’s job? Your HVAC system is too costly a feature to risk the quality of the service that you hire.

Any time that you reach out to an AC repair company, be sure to ask about the experience of their company and their staff. How do they train their staff? How many years of experience do they have?

With proper experience, an AC technician can easily troubleshoot any problem and reach a solution quickly. That way, you can start recirculating cold air into your house all the faster.

5. Find Good Communication

You should never be left in the dark on your own air conditioning repair. A quality AC repair company will make sure you’re kept in the loop as much as possible.

That means setting definitive dates and times for when they’ll come out to service your unit, explaining the problem, and offering recommendations on how to fix it.

You can gauge a company’s communication skills on the first phone call. Do they take the time to explain things? Do they put it in terms that you understand or try to impress you with HVAC jargon?

Find a Reputable AC Repair Company for Your Needs

Now that you have seen several things to consider as you search for an AC repair company, use this list to your advantage.

Be sure to read this article for more information on how often you should change an AC filter to prolong the integrity of your unit.

For more inquiries, please be sure to reach out via our contact us page and we will be happy to assist you further.